RETURN POLICIES ISIDE CREATIONS
IsideCreazioni.it is committed to satisfying the customer with the best products and services available on the market.
The state-of-the-art return and insurance policies are in line with the criteria of transparency and reliability that IsideCreazioni .it has set as its standards.
If for any reason you would like to return the item purchased on IsideCreazioni .it you can do it until 14 calendar days have elapsed from the day of delivery.
Returned items must be intact, not worn, undamaged and not deprived of the guarantee string which authenticates their originality and the "new and never worn condition".
In case of lack of one of the following prerogatives IsideCreazioni .it will have the right to partially or totally deny the right of withdrawal.
Possible cases:
Returning an item without reason
Return for article change
Return of a damaged or defective item
Return of an item that does not conform to your requests
To make the return in accordance with the policy of IsideCreazioni.it, please inform the company within the terms indicated above, following the basic steps for the return
The customer must return the goods in possession within 14 days of receiving the return approval communication (via email or sms) from the company.
For assistance, please contact us at +39 366 8047152 or send an email to: info@isidecreazioni.it
Refunds, once approved, will be made on the same details used for the payment during the purchase within 48 hours of receiving the returned goods.
The status of your refund will be visible within: "MY ACCOUNT" in the section: Order status.
If your refund isn't showing up within your account within 5 days of shipping your return, please contact us for further assistance.
For article changes, once the return has been approved and processed, a refund will be made. Within 48 hours from our receipt of the returned goods, you will be credited with a fee equal to the value of the item, according to the Return Policy for item exchange, in your ACCOUNT IsideCreazioni , directly expendable for a new product.
If you are not yet registered, you can do it by clicking here.
You can check the status of your refund in "MY ACCOUNT"
on the page: Order status
RETURN OF AN ITEM WITHOUT REASON
By returning the item by following in detail all the basic steps for the return, you will be entitled to obtain a full refund of the price paid for the item with some exceptions for customized products.
(see: IsideCreazioni return policy ).
If for any reason you would like to return the item purchased on IsideCreazioni .it you can do it until 14 calendar days have elapsed from the day of delivery.
Returned items must be intact, unused, undamaged.
In case of lack of one of the following prerogatives IsideCreazioni .it may partially or totally deny the right of withdrawal.
To make the return in accordance with the policy of IsideCreazioni .it, please inform the company within the terms indicated above, following the instructions that you will find on the page of the basic steps for the return.
The customer must return the goods in possession within 14 days of receiving the return approval communication (via email or sms) from the company.
For assistance, please contact us at +39 3294320421 or send an email to: info@isidecreazioni.it
Refunds, once approved, will be made on the same details used for the payment during the purchase within 48 hours of receiving the returned goods.
The status of your refund will be visible within: "MY ACCOUNT" in the section: Order status.
If your refund isn't showing up within your account within 5 days of shipping your return, please contact us for further assistance.
For article changes, once the return has been approved and processed, a refund will be made. Within 48 hours of our receipt of the returned goods, you will be credited with a fee equal to the value of the item, according to the Return Policy for item exchange, in your ACCOUNT IsideCreazioni , directly expendable for a new product.
If you are not yet registered, you can do it by clicking here.
You can check the status of your refund in "MY ACCOUNT"
on the page: Order status
RETURN FOR ITEM CHANGE
see return without reason.
RETURN OF A DAMAGED OR DEFECTIVE ITEM
Where the quality control processes of IsideCreazioni .it have not identified any problem or non-conformity present in the sold item, the customer can return it.
By making an item damaged or defective, the buyer can decide to exchange it for another item or to be fully refunded.
All costs of the item, shipping costs to receive it (if previously incurred) and those incurred to return the item to us will be refunded.
All processing and manufacturing costs and other services associated with your order (customizations) will also be reimbursed.
PLEASE NOTE: In some cases, a promoted item cannot be replaced with the same item, however it can be changed with another product or give rise to a refund.
RETURN INSTRUCTIONS:
If you have received an incorrect, damaged or defective item, call our customer service center immediately on: +39 3294320421. One of our operators will give you all the provisions, from the return procedure to the refund or exchange of the article.
We remind you that all costs incurred for this procedure will be borne by IsideCreazioni .it.
Refunds will be made on the same details used for the payment during the purchase within 48 hours from our receipt of the returned goods. The status of your refund will be visible in: "MY ACCOUNT" in the section: Order status. If your refund is not displayed within the account within 5 days of the return of your return, please contact us for further assistance.
For article changes, once the return has been processed, a refund will be made.
Within 48 hours of our receipt of the returned goods, you will be credited with a fee equal to the value of the item in your ACCOUNT IsisCreazioni .
If you are not yet registered, you can do it by clicking here.
You can check the status of your refund within: "MY ACCOUNT" on the page: Order status
WARNING!
IsideCreazioni .it will check all returned items as deemed damaged, defective or non-compliant.
In the event that no defect is found, the company reserves the right to charge the customer for shipping costs and the cost of the item itself which will be returned or replaced or partially refunded according to the customer's directives.
All products and items purchased on IsideCreazioni .it are subjected to careful checks and are covered by insurance during transport.
All products sold by IsideCreazioni.it , after quality control and before shipment, are subjected to a macroscopic rotary photography procedure to guarantee the factual status of the product at the time of sending to the customer and therefore giving greater protection to the consumer.
RETURN OF AN ITEM THAT DOES NOT COMPLY WITH YOUR REQUESTS
By returning an item that does not comply with the requests, the customer can decide to exchange it for another item or to be refunded.
All costs of the item, shipping costs to receive it (if previously incurred) and those incurred to return the item to us will be refunded.
All processing and manufacturing costs and other services associated with your order (customizations) will also be reimbursed.
PLEASE NOTE: In some cases, a promoted item cannot be replaced with the same item, however it can be changed with another product or give rise to a refund.
RETURN INSTRUCTIONS:
If you have received an incorrect, damaged or defective item, call our customer service center immediately on: +39 329 4320421. One of our operators will give you all the provisions, from the return procedure to the refund or exchange of the article.
We remind you that all costs incurred for this procedure will be borne by IsideCreazioni .it.
Refunds will be made on the same details used for the payment during the purchase within 48 hours from our receipt of the returned goods.
The status of your refund will be visible in: "MY ACCOUNT" in the section: Order status
If your refund is not displayed within the account within 5 days of the return of your return, please contact us for further assistance.
For article changes, once the return has been processed, a refund will be made.
Within 48 hours of our receipt of the returned goods, you will be credited with a fee equal to the value of the item in your IsideCreazioni ACCOUNT.
If you are not yet registered, you can do it by clicking here.
You can check the status of your refund within: "MY ACCOUNT" on the page: Order status
WARNING!
IsideCreazioni .it will check all returned items as deemed damaged, defective or non-compliant.
In the event that no defect is found, the company reserves the right to charge the customer for shipping costs and the cost of the item itself which will be returned or replaced or partially refunded according to the customer's directives.
All products and items purchased on IsideCreazioni .it are subjected to careful checks and are covered by insurance during transport.
All products sold by IsideCreazioni.it , after quality control and before shipment, are subjected to a macroscopic rotary photography procedure to guarantee the factual status of the product at the time of sending to the customer and therefore giving greater protection to the consumer.
FUNDAMENTAL STEPS FOR RETURN
If you want to return an item without reason or change it, please contact our customer service center by telephone (+39 366 8047152) or by email at: info@isidecreazioni.it
If you have received an incorrect, damaged or defective item, call our customer service center immediately on +39 366 8047152 for assistance.
